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Shopping?

Finding the Products You Want, the main products sold are DVDs. There are many different ways to find the specific titles or products you want. Once you've found the title you want, click on the picture or on the title link of that product and you'll be linked to a page that fully describes the product and allows you to order it by simply clicking the "Add to Cart" button. You may also add products to your cart from the search were you will find "Add to Cart" link on the right.

Using the Shopping Cart
Once you've found an item that you may want to purchase, you must put it in your shopping cart. By doing so, you are not obligated to purchase it; just like a conventional retailer, you may remove it from your shopping cart at any time (more on that later).

To place an item in your shopping cart, simply click on the highlighted caption "Add to Cart" on the product detail page. You may also add products to your cart from the search were you will find "add to the cart" link on the right. At this point, you'll simply be adding the item to a list that may be changed at any time, or cancelled if you decide not to purchase anything.

If you're not completely sure you want to purchase a product, you can still put it in the cart and later delete it before completing your purchase by clicking on the small "x" next to the product in the shopping cart. If you would like to order more than one copy of a title, simply change the quantity in cart before completing your order and click on the "update cart" for the cart to adjust the quantities and amount.

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Using Coupons
Simply shop as you normally would, putting the items you want to buy in your shopping cart. At the bottom of the Adult DVD Explorer shopping cart page, Enter Coupon to redeem and Click "APPLY". The appropriate discount will then be applied to your cart showing you the discount. You may use one coupon at a time and cannot mix coupons. You may "overwrite" a coupon by entering another coupon code and click "APPLY". You must redeem your coupon at the time you place your order. Orders will not be modifed after you place it. The value of the coupon is not applicable towards shipping and taxes. If you change your order and the order remains within the minimum required by the coupon, your discount will be recalculated. However if you cancel a product from your order and you are not meeting the minimum order required your coupon dicsount will be removed from your order.

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Using the Wish List
For your convenient we have added "Wish List" feature. Create a Wish List for a birthday, an anniversary, or a holiday--or just because--then share it with family and friends. Find an item you'd like to include on your Wish List. Select the "Add to Wish List" button. The item will be added to your Wish List. You can now invite friends and family by sending them portions or all of your "Wish List" via e-mail.

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Save the Cart
For your convenience the "Save the Cart" feature is automatically enabled when you are logged in and adding item(s) to your cart. You are no longer have to fear losing your cart selection. With "Save the Cart" feature you can collect item(s) to your cart and as as long as you are logged in it save your cart selection(s) automatically. Cart can be retrieved and saved from ANY computer as long as you logged in. "Saved item(s)" can be retrieve to you cart at time at ant time by login to your account followed by "View Cart". There you will have the choice to remove an item from your Saved Cart, click Remove. To check out an item(s) just click on the "Check Out" button.

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How do I take take advantage of FREE Shipping?
Domestic orders - Place an order over $100 in your Shopping Cart. *(VOD products and Previewed DVDs are excluded)

International orders - Place an order over $385.00 in your Shopping Cart. *(VOD products and Previewed DVDs are excluded)

Proceed to checkout.

Select FREE Shipping as your shipping method. Please note that your order will take an additional 1 to 2 days to ship. *FREE shipping option will appear automaticlly when your order meet the minimum requirements.

Select "Ship Complete" as your shipping preference.

Place your order, and enjoy the FREE shipping.

California residents get FREE shipping no minimum. Free shipping is being shipped via USPS.

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Stock Status
DVDExplorer Stock Statuses give you “Real Time” knowledge of every piece of inventory that we carry to help you when making your buying decisions.

In Stock: Ships Immediately
Product is In Stock at our warehouse, ready for immediate shipment if ordered before 3pm EST (displayed during Empire business hours).

On Order
Product is out of stock at our warehouse, and has been ordered from the appropriate vendor. "On Order" product is regularly stocked and will be replenished ASAP. Average time to re-stock is 3-7 business days after the product goes out of stock.


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My Account?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us. You can create your account either at Checkout or in advance.

My Account Information
For your convenience you may edit your Account information, including, shipping, billing, credit card information by login to "My Acccount" page by clicking on "My Account" link, at the top right of every page. Click on "Edit My Profile" to review or change your account details.

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Changing your E-mail
We understand that from time to time you may required to change your e-mail address as well as your password. Please go to the "My Account" page by clicking on "My Account" link, at the top right of every page. Click on "Edit My Profile" to review or change your email address and password.

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Forgot Your Password
If you have forgot your password, click on the Forgot password link. Subsequently you need to enter your user name or email id. The Password will be mailed to you at the email address given while registering.

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Newsletters
From time to time we will be sending you a newletter specifing our new releases, DVD reviews, and of course our specials and coupns. If you don't eish to be subscribe to our news letter you may remove yourself by login to "My Acccount" page by clicking on "My Account" link, at the top right of every page. Click on "Edit My Profile" and at the end of the page you will find our newsletter options.

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Order Status / Order History
For your convenient please find you order(s) history. Orders are sorted by 'order date' and 'order number' followed by the order amount and the “status”.

'Open' orders are orders in which we have received successfully and are awaiting to be processed. “Cancelled” order(s) are order(s) in which we have canceled per your request and therefore were not charged. “Back Order” are order(s) in which are awaiting shipment when stock. “Close” order(s) are order(s) in which are complete and by clicking on the closed order(s) number an associate sales Invoice will appear along with the tracking number. Clicking on the tracking number link should open a window with your detailed tracking information and delivery schedule day. And clicking on the Sales Invoice will display you your final detailed order.

We work very hard in maintaining sufficient inventory level to cater all of shopping needs; however, from time to time you may have “Closed” orders(s) status with “Back Order” pending which will be shipped to you when stock arrives. By clicking on the “Back Order” link you should see the awaiting item(s).

Should you have any question(s) in regards to you your order(s). Please feel free to drop us an e-mail at mailto:orders@dvdexplorer.com or just call us toll free 877.9991383 (domestic only) and/or 401.461.2200 x155.


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Shipping

Our standard method of delivery is US Priority Mail, a 2 days service (under normal circumstances), for US customers, and US Air Mail 4-10 days service (under normal circumstances), for International customers.

How do you ship?
Our standard method of delivery is US Priority Mail, a 2 day service (under normal circumstances), for US customers, and US Air Mail 4-10 days service (under normal circumstances), for International customers. These shipments are delivered Monday - Friday. Sales tax is charged only for residents of Rhode Island, everyone else gets a break they won't receive at their local retailer. Since Rhode Island residents are being cahrged with a sales tax we thought that it was only fair to provide them with FREE US Standard Mail shipping (only in Rhode Island). US Priority shippment in RI is 1-2 days service. Orders that are received before 15:00 PM Eastern Time Monday - Friday (excluding legal Holidays) and are "in stock" will be shipped the same day. All orders received after 15:00 PM Eastern Time will usually ships the following day (business day). If your order is placed at exactly 15:00 PM Eastern Time then our shipping department will decide if it will be possible to ship your order that same day or if it will have to wait until the following business day. Orders ship from our warehouse Monday through Friday, excluding legal Holidays.

If you have a special shipping request, please use the "Special Instructions" section in our order form.

US Air Mail (International Mail) service is NOT guaranteed. This means that if the package is lost, arrives damaged, or vandalized we will NOT send you a replacement order at no cost to you.

We DO NOT guarantee shipments that have been seized by customs, regardless of shipping method selected. Express carriers will not honor claims on seized shipments. Please be sure you understand your countries laws regarding the importation of our product (adult material) into your country.

For your privacy, all our mailings come in sealed, unbreakable bubble envelop without any indication of content.







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Shipping Costs
Domestic:
US Priority Mail 2 days - $4.85 flat rate for as many items ordered
FEDEX Second Day Air - $10.95 flat rate for as many items ordered


International:
*US Air Mail delivery 4-10 days
US Air Mail 4-10 days - 1 item - $7.50
US Air Mail 4-10 days - 2 items - $10.50
US Air Mail 4-10 days - 3 items - $12.50
US Air Mail 4-10 days - 4 items - $15.00
US Air Mail 4-10 days - Over 5 items $21.50

**FEDEX Worldwide Express 2-3 Days
FEDEX Worldwide Express - 1-3 DVDs $23.00
FEDEX Worldwide Express - 4-6 DVDs $29.00
FEDEX Worldwide Express - 7-24 $39.00
FEDEX Worldwide Express - 25-48 $49.00
FEDEX Worldwide Express - 49-68 $59.00
FEDEX Worldwide Express - 69-100 $79.00
FEDEX Worldwide Express - Over 100 items $100.00

*** FREE domestic shipping on every order that is over $25 dollars. FREE International shipping on every order that is over $385 dollars.


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We DO NOT ship to...
Due to local, state and Regional laws, we cannot ship (via the mail or the internet) Pornographic or Adult oriented material to the areas listed below.

Entire States that we CAN NOT ship to:
Alabama
Akransas
Mississippi
Texas
Utah
Virginia
Tennessee

Specific areas we CAN NOT ship to:
Northern District of Florida
Jacksonville, FL
Jacksonville Beach, FL
Tallahassee, FL
Indianapolis, IN

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Free Shipping
1. Domestic orders - Place an order over $25 in your Shopping Cart.
2. International orders - Place an order over $385.00 in your Shopping Cart.
3. Proceed to checkout.
4. Select FREE Shipping as your shipping method. Please note that your order will take an additional 1 to 2 days to ship. *FREE shipping option will appear automaticlly when your order meets the minimum requirements.
5. Select "Ship Complete" as your shipping preference.
6. Place your order, and enjoy the FREE shipping.


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International Shipping
We ship world wide. All of our DVDs are REGION FREE and therefore they will play worldwide. Since each country have a different laws We DO NOT guarantee shipments that have been seized by customs, regardless of shipping method selected. USPS and FEDEX carriers will not honor claims on seized shipments. Please be sure you understand your countries laws regarding the importation of our product (adult material) into your country.

US Air Mail (International Mail) service is NOT guaranteed. This means that if the package is lost, arrives damaged, or vandalized we will NOT send you a replacement order at no cost to you.

If you have a special shipping requests, please use the "Special Instructions" section in our order form.

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Store Polices

Finding the Products You Want
Browse the items on our home page. This is the first screen you see when you arrive at our store. We feature our best sellers, new arrivals, and on sale items. If you see the name of a movie that interests you, simply click on the highlighted link to go directly to the item. On the product detail page, we show all the information relating to that item and an image of the package.

Search by Title, Actor, and Director. If you know the specific title of the DVD you want, or the name of your favorite actor or actress, enter the title or name into “Search” on the top left side of each page followed by “GO” and you will be taken directly to a page with the features of that DVD title.

Browse by genre. Let's say you are interested in looking for "Anal" titles. Simply click on the "Anal" category link on the left side of the page. You'll be linked to a new page and see all the titles under the "Anal" section. By clicking on any product listed on the page, you'll be linked to the product detail page. You can place the title into your shopping cart from the product detail page by clicking on "Add to Cart", the link is just under the image at the product detail page.

Browse by studio. If you have a favorite studio producing DVDs you can narrow your search to see what additional DVD’s they have to offer. Go to “Studio” on the left side of our home page and simply connect to the studio of your choice and you will be provided a list of all DVDs that studio has to offer.

Browse by category. Let's say you are looking for "Gonzo" DVDs. Simply click on the "Gonzo" category link on the left side of the page. You'll be linked to a new page and see all the titles under the "Gonzo" section. By clicking on any product listed on the page, you'll be linked to the product detail page. You can place the title into your shopping cart from the product detail page by clicking on "Add to Cart", the link is just under the image at the product detail page.

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Backorders and Preorders
A product that you may wish to order may be temporarily out of stock (on order) or may not yet have been released (pre-release). You can still order these items and they will be shipped as soon as the product is delivered to us. As with all purchases from Adult DVD Explorer, your credit card is never charged until a product is shipped to you.

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Ordering by Mail or Fax
We also accept money orders, cashiers checks, travelers check, and certified checks. If you'd like to pay with a check, browse the store and add the title(s) you wish to buy and print the CART content to your local printer. Than click on the CHECKOUT followed by ACCOUNT SETUP. In the account setup just type in the appropriate information and print it to your local printer. Please mail the CART content and the ACCOUNT SETUP page with your payment. Also do not forget to add the appropriate shipping cost. Upon the receipt of your order, we will notify you via e-mail and process your order. Please make all payment payable to "DVD Explorer" and mailed it to...
DVD Explorer
1 Metro Park Drive
Cranston, RI 02910
USA

You may also order by fax. Browse the store and add the title(s) you wish to buy and print the CART content to your local printer. Than click on the CHECKOUT followed by ACCOUNT SETUP. In the account setup just type in the appropriate information and print it to your local printer. Please fax the CART content and the ACCOUNT SETUP page and make sure to write down your shipping method. You may fax your order to 401.941.3992


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Credit Cards
We accept Visa, Master Card and Discover. Like any conventional retail establishment, we protect your credit card information, and do not give any customer information to other organizations.

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Price Changes
Our product prices are always subject to change without notice. The price for the product you wish to order is set at the time of your order; however, we do not charge your credit card until the product is shipped to you. We always verify prices as part of our shipping process. If a product or service has been listed at an incorrect price, we reserve the right to refuse or cancel your order for that product or service even if your order has been confirmed, or we may contact you with the option of paying the correct amount.

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Return Policies
We understand that you may not always be completely satisfied with your purchase, and in some instances may need to return a product to us. With this in mind we have done our best to make returning a product as easy and convenient as possible. The following is our policies with respect to returns as well as instructions on how to return a product to us.

We have a 30 day return policy, subject to the following conditions: Sealed merchandise may be returned for an exchange or store credit, and defective product will be replaced with the same title purchased. Unfortunately, once you watch a film, even if you don't like it, we can't take it back. To return a product, first login to "My Account" and then click on the returns link and fill the necessary details and process the returns order.

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What will my Credit Card Statement show?
Your credit card will be charged by "AmazingNetworks, LLC".

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Is it safe to submit my Credit Card Information?
Yes, our order form is a secure document. The order form and any information included are encrypted for privacy while in transit.

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Pre-Owned DVD(s)

Turning your pre-owned DVDs into cash has never been easier! At AdultDVDExplorer.com, we will now buy your pre-owned DVDs. Selling your pre-owned DVDs is easy!!! No need to post your DVDs on various auction sites, bulletin boards, and to deal with other parties while trying to exchange/trade them... did we forget to mention there are NO fees!!! You heard it right! You can now turn your pre-owned DVDs into cash simple as that... hassle-FREE!!!

Where have the Pre-Owned DVD's Gone?
Sorry, but this program has been discontinued. However, we may reconsider it in the future.

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